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Senior Manager, Digitally Managed - Lead the Way in Merchant Growth and Development

Remote, USA Full-time Posted 2025-11-03

Join American Express as a Senior Manager, Digitally Managed, and be part of a global team that empowers businesses to thrive. As a key player in our Regional & Centralized Client Group (RCCG), you will drive growth strategies, oversee a portfolio of approximately 90,000 digitally managed merchants, and collaborate with cross-functional teams to deliver exceptional customer experiences. With a competitive salary range of $70,000 to $125,000 annually, bonus benefits, and a comprehensive benefits package, this is an opportunity to take your career to the next level.

At American Express, we value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels seen, heard, and valued. As a Senior Manager, Digitally Managed, you will:

  • Develop and execute growth strategies for our digitally managed merchant portfolio
  • Analyze large data sets to inform business decisions and optimize portfolio performance
  • Collaborate with key stakeholders to drive business outcomes and resolve escalated merchant issues
  • Lead and support a team of account specialists to achieve business objectives
  • Stay up-to-date with industry trends and leverage insights to drive business growth

To succeed in this role, you will need:

  • Strong analytical and problem-solving skills, with the ability to turn data insights into actionable strategies
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with merchants and stakeholders
  • Demonstrated experience in pipeline management, strategic account planning, and portfolio management
  • A strong growth mindset, with a willingness to adapt to changing business needs and priorities
  • A bachelor's degree and a minimum of 4 years of experience in a related field

At American Express, we offer a range of benefits to support your well-being, including:

  • Competitive base salaries and bonus incentives
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working arrangements, including hybrid, onsite, or virtual options
  • 20 weeks paid parental leave for all parents, regardless of gender
  • Free access to global on-site wellness centers and confidential counseling support

Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now to become a Senior Manager, Digitally Managed, at American Express.

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