Remote Bilingual Spanish Customer Service & Fraud Specialist
Join Our Dynamic Team and Take Your Career to the Next Level! We're seeking a highly skilled and motivated Remote Bilingual Spanish Customer Service & Fraud Specialist to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our merchants and cardholders, while also helping to prevent fraudulent activity. This is a fully remote opportunity that offers a competitive salary, comprehensive benefits, and a chance to work with a leading payments technology company.
At Global Payments, we're passionate about delivering best-in-class payment technology and software solutions to over 3 million companies, 1,300 financial institutions, and 600 million cardholders worldwide. Our team is driven by a passion for success, and we're proud to offer a dynamic and supportive work environment that encourages growth and development.
Key Responsibilities:
- Respond to 25+ account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assist with the completion of lost/stolen reports, block and transfer of compromised accounts, and build credit card replacement orders.
- Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research, and expertise of more experienced fraud analysts.
Requirements:
- High School Diploma or Equivalent
- 6+ months of recent contact center or work-from-home contact center experience
- Bilingual Spanish
- Flexibility to work mid-shift to late shifts, including weekends
- Ability to work on camera at all times
What We Offer:
- Competitive salary: $15.00 per hour + 20% language differential (total $18.00 per hour)
- Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, and more
- Opportunities for growth and development in a dynamic and supportive work environment
- Recognition programs and charitable gift matching programs
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.
Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
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