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Remote Customer Experience Specialist - Delaware Residents

Remote, USA Full-time Posted 2025-11-03

Join Our Dynamic Team:

We are seeking highly skilled and motivated Remote Customer Service Representatives to join our team at Workwarp, a leading HVAC company on the East Coast. As a Remote Customer Experience Specialist, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers while enjoying a competitive salary, excellent benefits, and a comprehensive rewards package.

Key Highlights:

  • Competitive hourly rate: $18.50/hr
  • Generous performance-based bonuses and overtime opportunities
  • Comprehensive benefits package, including 401K and PTO
  • Flexible scheduling with various 2nd shift options available
  • Hands-on training and ongoing support
  • Opportunities for career growth and professional development

Job Responsibilities:

  • Handling incoming customer phone calls and providing exceptional service
  • Updating client accounts and scheduling services for HVAC technicians
  • Providing detailed notes and dispatching updates to technicians
  • Processing payments, refunds, and low-level escalations
  • Upselling specials and promotions to customers
  • Requirements:

    To be successful in this role, you should:

    • Possess excellent communication and interpersonal skills
    • Be highly personable and outgoing
    • Be committed to providing top-notch service
    • Be willing to submit to a pre-employment screening, including a drug and background check

    What We Offer:

    In addition to a competitive salary and benefits package, we offer:

    • A dynamic and supportive work environment
    • Opportunities for career growth and professional development
    • A comprehensive rewards package, including bonuses and perks
    • A flexible and remote work arrangement

    Ready to Apply?

    If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply now. Please submit your updated resume for immediate consideration.

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