Part-Time German Customer Service Advisor - Luxury Beauty & Fashion Brands

Join Our Team of Excellence: Represent Iconic Luxury Brands and Deliver Unparalleled Customer Experiences

We're seeking a highly skilled and ambitious Part-Time Customer Service Advisor fluent in German to join our team, working with renowned luxury beauty and fashion brands. As a brand ambassador, you'll provide exceptional customer service, ensuring every interaction is personalized, empathetic, and memorable. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you!

About the Role:

• Work as the first point of contact for customer queries, providing timely and effective solutions via telephone, social media, webchat, and email
• Embody the brand's values, promoting a culture of excellence, inclusivity, and collaboration
• Utilize your excellent communication skills to build strong relationships with customers, understanding their needs and preferences
• Collaborate with our dedicated customer service team to inspire and delight customers, driving loyalty and brand advocacy

Requirements:

• Fluency in German, with a C2 level of English
• Experience working in a retail or luxury environment, preferably in beauty, cosmetics, or fashion
• Proven track record of delivering exceptional customer service, with a genuine enthusiasm for ensuring customer satisfaction
• Strong written and verbal communication skills, with the ability to adapt your style to suit each customer's needs
• Confident IT skills, with flexibility, professionalism, and a willingness to learn
• Great attention to detail, with excellent organizational skills and a proactive approach to problem-solving

Working Hours and Location:

• Part-time, 20 hours per week (Wednesday 9am-6pm, Thursday 2pm-6pm, and Friday 9am-6pm)
• Remote work option (WFH) or based in our Southend-on-Sea office
• Contract duration: 18th October 2024 to 31st January 2025

Technical Requirements:

• Windows 11 compatible machine or macOS 12 (Monterey) or later
• 8GB RAM minimum, with 15GB+ free storage space
• Apple or Android smartphone with iOS 15.0 (or later) or Android 12 (or later)
• Windows Defender antivirus software or X-Protect for MAC OS
• Minimum speed requirements: ping ms maximum 20ms, download 20 MBps, and upload 5Mbps

About Ventrica:

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for blue-chip brands. We're proud of our awards, including Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the European Contact Centre & Customer Service Awards.

How to Apply:

Ready to join our team? Click Apply Now to start your application process. We look forward to hearing from you!