Customer Support Associate - Nights & Weekends (Remote)

Join Uniswap Labs, a pioneering force in DeFi, and become part of a team that's revolutionizing the way value flows on the internet. As a Customer Support Associate, you'll be the primary point of contact for users outside of Eastern Time (EST/EDT) business hours, providing top-notch support, troubleshooting, and ensuring seamless platform operations.

In this full-time, US-based remote role, you'll engage directly with the community, diagnose technical concerns, and escalate critical matters as needed. Your exceptional communication skills, technical aptitude, and passion for helping others will make you a valuable asset to our team.

Key Responsibilities:

• Provide Tier 1 user support via Zendesk email, ensuring prompt and accurate responses
• Act as an advocate and onboarding specialist for users, providing a world-class experience
• Collaborate with the broader support and engineering teams to flag incidents or issues that require escalation
• Synthesize insights from user interactions and surface critical issues to the Engineering team
• Diagnose and resolve non-complex technical issues, escalating complex problems to the appropriate teams
• Maintain accurate records of customer interactions and communications
• Contribute to the ongoing improvement of the Customer Support processes and resources

Requirements:

• Experience in customer support or a similar field in a high-growth environment (ideal but not required)
• Strong written and verbal communication skills, with the ability to distill complex concepts into simple ones
• Motivation to help others and a passion for delivering exceptional customer experiences
• Ability to solve complex problems end-to-end, mitigating delegation whenever possible

Nice to Haves:

• Experience with DeFi, knowledge of blockchains, and experience using crypto wallets
• A passion for the Uniswap ecosystem and its mission

What We Offer:

• Minimum hourly rate of $37-$41/hr
• Equity, tokens, and benefits for full-time employees
• The opportunity to work with a pioneering team in the DeFi space

Apply Now! or Apply to this Job to join our team and help shape the future of DeFi.

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