Remote Customer Experience Specialist - Chat & Phone Support (Seasonal)

Key Responsibilities:

• Provide exceptional customer support through live chat and phone platforms, responding promptly to customer inquiries and resolving issues efficiently.
• Maintain a professional, friendly, and empathetic tone in all interactions, ensuring proper grammar, spelling, and punctuation in written communication.
• Assist customers with technical issues related to products or services, providing step-by-step instructions and troubleshooting support.
• Record customer interactions and maintain accurate customer records, updating customer information and issue resolution details in the CRM system.
• Stay updated on company products, services, and policies, continuously improving knowledge of industry trends and best practices.

Qualifications:

• High school diploma or equivalent required; Associate or Bachelor's degree in a related field preferred.
• Previous experience in customer service or technical support preferred, with experience using live chat support platforms and CRM systems a plus.
• Excellent written communication skills, strong problem-solving and analytical abilities, and the ability to multitask and manage time effectively.
• High level of attention to detail and accuracy, with proficiency in using computers and navigating various software applications.
• Empathetic and patient demeanor, with the ability to work independently and as part of a team, and a strong work ethic and positive attitude.

What We Offer:

• Competitive salary and opportunities for professional growth and development.
• Remote work from home or any location with a reliable internet connection, with flexible work hours, including evenings, weekends, and holidays as needed.
• Opportunities for training and development to enhance your skills and knowledge.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to Apply To This Job.