Join Our Pack: Licensed Customer Service Representative - Pet Insurance
Position Overview:
We're seeking passionate and dedicated individuals to join our team as Licensed Customer Service Representatives, where you'll play a vital role in helping pet owners protect their beloved companions through our premier pet insurance services. As a remote team member, you'll educate customers about our comprehensive coverage options and guide them through the enrollment process, ensuring pets receive the best possible care when they need it most.
Company Culture and Environment:
At Chewy, we foster a culture of empathy, active listening, and collaboration. Our team-oriented environment encourages feedback, continuous learning, and diversity, creating a supportive workplace where everyone thrives. We're committed to making a difference in the lives of pet owners and their furry friends.
Career Growth and Development Opportunities:
We prioritize professional development, offering ongoing training to enhance your skills within the pet insurance industry. As part of our team, you'll have opportunities to grow, advance your career, and contribute to a meaningful cause, all while working with a passionate team dedicated to animal welfare.
Detailed Benefits and Perks:
- Competitive salary based on experience
- Comprehensive health benefits
- Opportunities for continuous learning and professional development
- Flexible work hours and remote work options
- Property & Casualty insurance license support
Why Join Our Team:
This is a unique opportunity to make a significant impact in the lives of pet owners. By helping them navigate the complexities of pet insurance, you'll provide essential support to ensure their pets receive quality care. Join a team that's passionate about animals and dedicated to making a difference in the world of pet insurance.
Requirements and Qualifications:
- Must hold and maintain a Property & Casualty Insurance license in your home state
- 2+ years of experience in an insurance sales-based role preferred
- 2+ years of customer service experience
- Excellent communication skills with a customer-centric approach
- Familiarity with the insurance industry, particularly pet insurance, is a plus
- Strong ability to handle objections and turn them into opportunities
- Proficiency in basic computer applications and data entry
Responsibilities:
- Answer inbound warm leads from potential customers
- Utilize a consultative style to understand customer needs
- Present the value of our pet insurance policies
- Guide calls towards successful enrollment
- Provide detailed information about policies and coverage options
- Overcome objections with confidence and empathy
- Ensure accurate enrollment of pets in policies
- Meet and exceed enrollment targets
- Develop a working knowledge of Chewy's pet health insurance plans
- Learn and operate within internal and external technologies
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of pet owners and their companions. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now!