Remote Guest Connections Specialist - Join the Brightline Team!

Embark on an exciting career journey with Brightline as a Guest Connections Specialist, where you'll be the voice of our brand, delivering exceptional experiences to our guests through multiple channels of communication. As a key member of our team, you will play a vital role in ensuring our guests have a seamless and enjoyable experience before, during, and after their visits with us. With a competitive salary and the opportunity to work remotely, this is an ideal role for a customer-focused individual looking to make a real difference in the travel industry.

At Brightline, we're revolutionizing the way people travel by making it more convenient, sustainable, and hospitable. Our Stations Operation team is dedicated to providing exceptional guest service, and as a Guest Connections Specialist, you will be an integral part of this team. You will be responsible for answering guest inquiries, resolving issues, and providing support to our Station Operations teams, all while showcasing your excellent communication and problem-solving skills.

About the Role:

As a Guest Connections Specialist, your primary objective will be to deliver exceptional guest experiences through various channels of communication, including email, chat, and phone. You will be the first point of contact for our guests, and your goal will be to resolve their inquiries and issues in a timely and professional manner. Your responsibilities will include:

• Responding to guest inquiries via email, chat, and phone, and resolving issues in a timely and professional manner
• Providing support to our Station Operations teams and ensuring seamless communication
• Demonstrating knowledge of our booking and travel policies, fare structures, and special needs services
• Utilizing various software tools to manage guest interactions and resolve issues
• Anticipating guest needs and providing personalized recommendations and solutions
• Collaborating with other teams to ensure a cohesive and exceptional guest experience

About You:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be:

• A people-person with a passion for delivering exceptional customer service
• Proficient in computer skills, with the ability to type approximately 40wpm
• Able to work in a fast-paced environment, with the ability to adapt to changing situations
• Fluent in English, with excellent verbal and written communication skills
• Able to work a variety of shifts, including days, nights, weekends, and holidays
• At least 18 years old, with a minimum of 1 year of experience in a customer-facing role

What We Offer:

In return for your skills and experience, we offer a competitive compensation and benefits package, as well as the opportunity to be part of a dynamic and growing team. You will have the chance to make a real difference in the travel industry, while working with a company that values innovation, entrepreneurship, and exceptional customer service.

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application today. As an Equal Opportunity Employer, we welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.