### Digital Direct Agent - Remote/West Coast Opportunity
Join a Culture of Excellence and Collaboration
We are seeking a highly skilled and motivated Digital Direct Agent to join our team in a remote work environment on the West Coast. This role requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
At UPS, we offer a unique opportunity to work with a Fortune Global 500 organization, where you can envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Summary:
The Digital Direct Agent is responsible for growing customer revenue in the Digital Direct Segment. This role involves using available resources to learn customers' businesses, identify business needs, and follow up on Digital Opportunities resulting from Digital Marketing efforts and nurture programs about UPS's products and services to meet SMB shipping needs.
Key Responsibilities:
- Performs pre-call customer research and strategy development to identify business needs and opportunities.
- Works with Digital Marketing to understand segment digital messaging, products, and actions encouraged to take.
- Uses sales and marketing tools to research customer business, prioritize new business opportunities, and convert growth opportunities.
- Maintains industry and product knowledge to address potential customers' business needs.
- Positions and applies UPS Value Proposition to retain, penetrate, and convert business.
- Responds to customer segment inquiries, educates customers on existing service channels, and provides escalated customer service and support when necessary.
This is a permanent role that offers a competitive salary and a low-stress work environment with great rewards. If you're reliable and willing to learn, we want you to apply now!