Customer Support Representative - Work From Home (Part-Time)
Join Aetna's Dynamic Team and Make a Difference in Healthcare!
We are seeking a compassionate and skilled Customer Support Representative to join our team on a part-time basis, working from the comfort of your own home. As a leading healthcare company, Aetna is committed to providing top-notch health services, and we need talented individuals like you to help us achieve our mission.
Job Summary:
As a Customer Support Representative, you will play a vital role in delivering exceptional customer service to our valued members, ensuring they receive the best healthcare support. You will work independently from home, providing support through various channels, including phone, email, and chat.
Key Responsibilities:
- Exceptional Customer Service: Provide top-notch customer service, addressing members' inquiries and concerns with professionalism and empathy.
- Information Assistance: Guide members through their healthcare plans, answering questions about coverage, benefits, and claim procedures.
- Problem Resolution: Investigate and resolve issues effectively, ensuring member satisfaction and adherence to company policies and procedures.
- Record Keeping: Maintain accurate and detailed records of customer interactions and transactions, ensuring data privacy and security.
- Continuous Learning: Stay updated on Aetna products and services, as well as industry trends, to provide accurate and relevant information to members.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to convey complex information in an understandable manner.
- Empathy and Patience: Display empathy, patience, and a strong commitment to helping our members navigate the healthcare system with ease.
- Problem-Solving Skills: Proven ability to identify and resolve issues efficiently and effectively.
- Computer Proficiency: Comfortable with using computer systems and software, as well as a stable internet connection for remote work.
- Part-Time Availability: Flexible to work part-time hours, providing support during peak times, including evenings and weekends.
What We Offer:
- Work from Home: Enjoy the convenience of working from the comfort of your own home.
- Career Growth: Aetna values its employees and offers opportunities for career development and advancement within the organization.
- Comprehensive Training: Receive extensive training to equip you with the knowledge and tools you need to excel in your role.
- Competitive Compensation: We offer competitive compensation packages, recognizing your dedication and contribution.
If you are compassionate, a great communicator, and ready to make a difference, we encourage you to apply and be a part of our dynamic team.
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