Customer Service Representative - Bilingual Spanish

Join Our Team: Deliver Exceptional Customer Experiences as a Bilingual Spanish Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at King Teleservices, a Continuum Global Solutions LLC company, in Brooklyn, New York. As a Bilingual Spanish Customer Service Representative, you will play a critical role in providing top-notch service to New York City residents, responding to their inquiries, and resolving their concerns in a professional and courteous manner.

About Us:

At Continuum Global Solutions, we are dedicated to delivering outstanding customer experiences through innovative solutions and exceptional service. Our vision is to be the leader in customer experience, empowering and supporting our employees to reach their full potential while making a global impact.

Job Summary:

This is a full-time position that requires a strong and diverse skillset in customer service, communication, and problem-solving. As a Customer Service Representative, you will be responsible for addressing incoming inquiries from NYC residents, creating work orders, dispatching work to specific departments, and providing accurate information in a timely and professional manner.

Responsibilities:

• Address incoming inquiries from NYC residents related to city-oriented issues
• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality initiatives to enhance daily performance and call handling

Requirements:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks:

• Bilingual only $17 per hour – Training Wage
• Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company-paid life insurance

Why Join Us:

At Continuum Global Solutions, we value diversity, inclusivity, and employee growth. We offer a dynamic work environment, opportunities for professional development, and a commitment to making a positive impact. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

Apply Now