Customer Experience Concierge, Centurion Lounge - CLT

Join the American Express Team and Deliver Exceptional Customer Experiences!

We're seeking a highly skilled and motivated Customer Experience Concierge to join our Centurion Lounge team at the Charlotte Douglas International Airport. As a representative of American Express, you'll be responsible for delivering superior service to our premium Card Members, providing travel, card, concierge, and lifestyle services that exceed their expectations.

About the Role:

• Welcome and provide access to Card Members upon arrival at the Centurion Lounge
• Take ownership of the customer's experience from beginning to end, ensuring seamless and personalized service
• Create innovative solutions to resolve customer issues and concerns, driving brand loyalty and enthusiasm
• Employ the Customer First philosophy, meeting customers' needs and expectations with exceptional communication skills
• Provide concierge and lifestyle recommendations, as well as travel consultations and reservation assistance
• Collaborate with colleagues to ensure a fast-paced, team-oriented environment

Requirements:

• Minimum 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• Exceptional communication skills and proactive problem-solving abilities
• Ability to work in a fast-paced, dynamic environment with flexibility to adapt to changing situations
• Professionalism, positive attitude, and ability to maintain confidentiality

What We Offer:

• Competitive salary range: $20.00 to $22.12 hourly
• Bonus incentives and benefits package, including 6% company match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers and confidential counseling support
• Career development and training opportunities

How to Apply:

Ready to join our team and deliver exceptional customer experiences? Apply Now!

American Express is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates.