Remote Call Center Representative - Unlock Your Potential with a Leading Home Exterior Renovation Company

Join our team and embark on a rewarding career journey from the comfort of your own home! As a Remote Call Center Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth. With a competitive salary package, opportunities for career advancement, and a dynamic work environment, this is an opportunity you won't want to miss.

At Legacy Restoration, we pride ourselves on being the leader in residential home exterior renovation, offering a comprehensive range of services including roofing, siding, windows, gutters, and installation. Our purpose is built on a foundation of core values that prioritize excellence, employee development, and community engagement. As a valued member of our team, you can expect:

• Career advancement and growth opportunities
• Leadership development and training
• A dynamic and supportive work environment
• Opportunities to give back to the community through volunteer activities

Job Responsibilities:

• Answer inbound sales calls with professionalism and empathy, guiding customers and scheduling appointments
• Communicate effectively in both scripted and non-scripted environments, building rapport with customers and addressing their unique needs
• Resolve customer complaints and concerns in a timely and professional manner, utilizing persuasion techniques to influence positive outcomes
• Maintain accurate records and data entry in real-time, ensuring seamless customer interactions
• Respond to email correspondence in a clear and concise manner, enhancing the overall customer experience

Requirements:

• 2-4 years of experience in a call center environment (sales, customer service, collections, or telemarketing)
• An upbeat and results-driven personality with a strong work ethic
• High integrity and a commitment to doing the right thing every time
• Excellent communication and interpersonal skills, with the ability to establish rapport and credibility with customers and peers
• Proficiency in computer and telephone systems, including Microsoft and CRM software
• Ability to work in a fast-paced environment and adapt to constant coaching and feedback

Compensation and Hours:

• Hourly wage: $15/hour, plus commission and bonuses
• Work schedule: Monday through Friday, 9:30 am - 6:00 pm CST

Technical Requirements:

• High-speed internet (minimum 100 Mbps download)
• Windows operating system
• i5 computer processor (i7 preferred) with 8GB of RAM (12GB preferred)
• Printer/scanner
• Computer or laptop with camera and speakers
• USB headset
• 2nd monitor

We offer a competitive hourly rate of $15 - $18 per hour, depending on experience. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we want to hear from you!

Apply Now and Join Our Team!

Don't miss out on this opportunity to build a successful career with a leading home exterior renovation company. Apply today and take the first step towards a brighter future.