Team Member, Customer Care - Part Time - Work At Home

Description: • Answer incoming customer contacts (calls, chats, emails) in a professional manner • Respond to customer inquiries through multiple channels • Research and troubleshoot problems • Provide customers with product and service information • Identify and escalate priority issues • Follow-up with customers • Document customer contacts, as required Requirements: • 6+ months experience in a customer service-related role required • Experience in an Omni Channel Contact Center environment preferred • Previous Work at Home experience preferred • Strong written and verbal communication skills • Ability to interface effectively with individuals • Maintain the customer’s perspective as a driving force • Strong analytical, problem solving and creative thinking skills • Ability to effectively prioritize workload in a fast paced environment • Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) • Ability to toggle multiple web browsers • Bilingual (Spanish and English speaking) a plus Benefits: Apply To this Job   Apply for this job