Customer Service Representative - Remote

Core Information:

• Start Date: Immediate openings available
• Company: Workwarp (Working for Aeetna)
• Location: Remote
• Position: Customer Service Representative
• Compensation: Competitive Salary - $26/hour

About the Role:

As a Customer Service Representative for Aeetna, you'll be the voice of our company, providing exceptional support to our members, providers, doctors, and clinics. You'll build trust by being empathetic, helpful, and knowledgeable about our plans, products, and systems. You'll be a key point of contact, ensuring a positive and seamless experience for everyone we serve. This role requires adaptability and a professional demeanor, as you represent Aeetna in every interaction.

Key Responsibilities:

• Provide exceptional customer support through phone and other communication channels.
• Resolve customer inquiries and issues with empathy and efficiency.
• Utilize product knowledge to accurately address customer needs and concerns.
• Maintain strong communication and critical thinking skills.
• Manage multiple tasks in a fast-paced environment.
• Accurately document customer interactions.

Qualifications:

• High School Diploma, GED, or equivalent experience.
• Proven experience in a customer-facing role, preferably in a call center or retail environment.
• Excellent communication (written and verbal) and problem-solving abilities.
• Strong computer skills and proficiency in navigating various systems.
• Ability to handle a high volume of interactions with accuracy and efficiency.

Preferred Qualifications:

• Experience with health insurance.
• Proficiency in Microsoft Office Suite.
• Minimum of one year of experience in a call center setting.

About Aeetna:

Aeetna is a leading American health insurance company committed to providing a wide range of health insurance plans to individuals and employers. We offer comprehensive coverage, a network of trusted providers, and valuable resources to help our members manage their health and well-being. We are dedicated to delivering exceptional customer service and fostering a supportive environment for our employees.

Benefits:

Aeetna offers a comprehensive benefits package, including:

• Multiple health insurance plans (individual, family, employer-sponsored, government).
• A network of providers offering access to medical services at reduced rates.
• Prescription drug coverage with options for preferred and generic medications.
• Wellness programs and resources to promote healthy lifestyles.
• Online tools and resources to help members manage their benefits and find providers.
• 24/7 medical guardian hotline for support and guidance.
• Mental health support resources.
• Disease management programs for chronic conditions.

Commitments:

As an Aeetna employee, you will be expected to:

• Pay your insurance premiums on time.
• Understand and comply with plan rules and regulations.
• Utilize in-network providers whenever possible.
• Adhere to privacy and security policies.

To Apply:

Seize this opportunity to make a significant impact! Apply now and take the first step towards a rewarding new role.