Client Services Lead
Join Our Mission to Make Every Patient Possible
At Avalere Health, we're driven by a unified mission to improve patient lives. Our three capabilities – Advisory, Medical, and Marketing – work together seamlessly to ensure every patient receives the care they deserve. We're committed to fostering a culture of empowerment, diversity, and inclusivity, where our employees can bring their whole selves to work and make a tangible impact on patient lives.
We offer a flexible approach to working, with global teams deciding where they want to work, whether in-office or at home, based on team and client needs. Our inclusive culture is at the heart of everything we do, with six Employee Network Groups promoting diversity, equity, and inclusion. We're an accredited Fertility Friendly employer, providing enhanced parental leave, flexible working arrangements, and a culture of support for every employee's family planning journey.
We're invested in our employees' professional growth, offering day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and global, cross-capability career moves. We're proud to be part of the Disability Confident Scheme, ensuring fair interviews for candidates with disabilities, long-term health conditions, or neurodiverse needs.
About the Role
As a Client Services Lead, you'll provide tactical and strategic leadership to our client services team, working directly with clients to ensure goals and objectives are met. You'll supervise the team on a day-to-day basis, taking ownership of the campaign process from inception to completion.
Key Responsibilities
- Act as primary contact between clients and the client services team, ensuring brand strategy is effectively communicated and understood
- Develop relationships with key opinion leaders and manage client expectations
- Demonstrate a deep understanding of the client's brand, therapeutic area, and objectives
- Use independent judgment to bridge the gap between brand and creative strategy
- Manage day-to-day client service business, ensuring projects are completed on time and within budget
- Anticipate client needs and make recommendations to drive success
- Lead and set an example for the client services team, delivering high-quality products to clients
- Collaborate with multiple departments to ensure overall quality control of projects
- Provide leadership and guidance to direct reports, performing administrative tasks as needed
About You
- Bachelor's Degree in Marketing, Advertising, or equivalent discipline required
- 7+ years of client services experience within a high-volume advertising agency
- Self-motivated, professional, detail-oriented, and excellent oral and written communication skills
- Comfortable working under pressure within tight deadlines
- Advanced PC experience with all MS Office Suite
What We Offer
In return for your hard work and dedication, you'll receive a comprehensive benefits package, including a 401K plan with an employer match contribution, life insurance, disability coverage, and medical, dental, and vision plans. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We also provide 20 vacation days, one personal well-being day, and recognize 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
You'll also have access to free counseling through our employee assistance program, personalized health support, and enhanced maternity, paternity, family leave, and fertility policies. We offer continuous opportunities for professional development with on-demand training, support, and global mobility opportunities across the business.