Call Center LPN – Family Practice (Remote Opportunity)

Join Optum NY, a clinician-led care organization, as a Call Center LPN and be part of a team that's changing the way healthcare is delivered. As a valued member of our Care Delivery team, you will play a vital role in our mission to make healthcare better for everyone.

In this role, you will have the support of a global organization, cutting-edge technology, and a collaborative environment that fosters diversity and inclusion. You will work alongside talented professionals who share your passion for delivering exceptional patient care. Our organization is committed to empowering you to achieve your full potential, both personally and professionally, and to making a meaningful difference in the lives of our patients and communities.

Primary Responsibilities:

• Conduct telephonic clinical assessments using approved medical protocols and recommend appropriate levels of care based on clinical judgment and guidelines.
• Process medication refill requests for over 140 APC providers, ensuring timely and efficient service.
• Manage high-volume workflows, meeting standard metrics, quality, and KPI standards.
• Respond to routine requests, using existing procedures and facts to solve problems and conduct analyses.

About Us:

Optum NY/NJ is a Patient Centered Medical Home that provides patient-focused medical care to families across New York, New Jersey, and Southern Connecticut. Our team works in local clinics, surgery centers, and urgent care centers, driving collaboration and innovation to deliver higher-quality outcomes and manage risk.

What We Offer:

• Competitive hourly rate ($19.86 - $38.85 per hour) based on full-time employment.
• Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
• Opportunities for professional growth and development in a dynamic and supportive environment.

Requirements:

• Current unrestricted LPN licensure in New York State.
• Experience navigating patient charts in EMR and knowledge of Primary Care medications and prescribing protocols.

Preferred Qualifications:

• Basic knowledge of theories, practices, and procedures in a clinical setting.
• Proven ability to perform routine or structured work and respond to standard requests.

OptumCare is an Equal Employment Opportunity/Affirmative Action employer and welcomes applications from diverse candidates. We are a drug-free workplace and require candidates to pass a drug test before beginning employment.

Apply Now to join our team and discover a rewarding career in healthcare.