Help Desk Level 2 (Contract)

Title: Help Desk Level 2 - D Location: Green Oaks, IL (100% Remote) Contract Duration: 1 Year with possible extensions Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099) Rate: $35 - $40/hr Overview: We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required. Required Qualifications: • 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas • 4+ years of total IT experience • Strong communication skills and ability to work with leadership and cross-functional IT teams • Comfortable working remotely using Slack, Teams, and email • Strong attention to detail and experience managing multiple tasks Preferred Experience (Stand Out Skills): • Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket • SharePoint Administration experience (minimum 2 years as Admin) • Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership) • API expertise – experience writing tools for APIs, interfacing programs, building integrations • Medical device or regulated industry experience (preferred, not required) • Certifications are a plus Top 3 Desired Skills: • API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs • Atlassian (Jira Service Management) Admin Knowledge • SharePoint Administration Background Daily Tasks / Duties: • Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers) • Process Jira requests, handle AppOps tickets, and assist with tool administration • Meet with ADC Managers regarding vendor onboarding/offboarding • Execute a wide variety of tasks supporting AppOps and Application teams • Collaborate daily with the AppOps team and across departments • Work closely with vendors, ensuring compliance, accuracy, and attention to detail Work Environment: • 100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time) • Frequent communication via Slack, MS Teams, and email • Collaborative team environment focused on high-quality, detail-oriented work Apply tot his job Apply To this Job