Vehicle Resolutions - Repo Operations Unit Manager - W@H

About the position Responsibilities • Accountable for achieving business goals for a team of up to 10-15 associates within the unit. • Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness, and efficiency metrics. • Prepare and deliver monthly performance reviews for direct reports. • Manage business level metrics (pen rates, occupancy) to high efficiency standards. • Share in the accountability for a business level function team (Logistics, quality, innovation, morale). • Motivate and develop associates and help them achieve their career aspirations. • Execute flawless management of projects assigned to the unit. • Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. • Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates. Requirements • High School Diploma, GED, or equivalent certification. • At least 1 year of experience in People Management. Nice-to-haves • Bachelor's Degree or military experience. • At least 5 years experience in People Management. • At least 2 years experience in Process Management. • At least 2 years of Auto Finance experience. • At least 2 years of Repossession or Skip Tracing experience. Benefits • Comprehensive health benefits including medical, dental, and vision insurance. • 401(k) retirement savings plan with company match. • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. • Flexible work arrangements with a focus on work-life balance. Apply tot his job Apply To this Job