Retirement Transaction Coordinator

We have one opening, which can be filled at either the Transaction Coordinator I or Transaction Coordinator II level. Transaction Coordinator I Department: Transactions (Loans & Distributions) Job Summary: The Transaction Coordinator is responsible for managing the end-to-end processing of participant transaction requests related to distributions, loans, and required government reporting. This role supports clients by ensuring accurate, timely service while maintaining compliance with ERISA, IRS, and DOL rules. The successful candidate will thrive in a fast-paced environment, possess strong communication skills, and have the ability to work independently and collaboratively. Key Responsibilities - Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests. - Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests. - Process and review participant transactions including but not limited to: - Termination distributions - In-service and hardship withdrawals - Loans and loan defaults - Required Minimum Distributions (RMDs) - QDROs and alternate payee distributions - Refunds and force-outs - 1099 preparation - Interpret retirement plan documents to confirm eligibility, vesting, and compliance. - Ensure all transaction requests are in good order and processed according to internal service standards. - Maintain organized records and documentation consistent with firm practices. - Collaborate with team members and management to improve workflows and service delivery. - Attend internal staff meetings and participate in departmental initiatives. Qualifications Required - Strong understanding of retirement plan distribution, withdrawal, and loan processes. - Familiarity with ERISA, IRS, and DOL rules. - Excellent communication and customer service skills (verbal and written). - High attention to detail and ability to meet deadlines in a high-volume environment. - Proficiency in Microsoft Office (Outlook, Excel, Word, Teams). Preferred - 1+ years of experience in a retirement plan administration or similar financial services role. - Experience with recordkeeping platforms and tools (e.g., PensionPro, FT William). - Familiarity with various recordkeeper systems and online processing platforms. - Knowledge of Cash Balance or Defined Benefit plan distribution rules. Key Attributes for Success - Proactive communicator who sets and manages expectations with clients and advisors. - Positive, team-oriented mindset with a “can-do” attitude. - Ability to multi-task and adapt to routine and non-routine activities. - Strong organizational and problem-solving skills. - Desire and willingness to grow technical knowledge in retirement plan operations. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Transaction Coordinator II Department: Transactions (Loans & Distributions) Job Summary: The Transaction Coordinator II is responsible for managing the end-to-end processing of participant transaction requests related to distributions, loans, and required government reporting including complex transaction types (brokerage, defined benefit, etc.) as well as performing peer-level quality reviews. This role supports clients by ensuring accurate, timely service while maintaining compliance with ERISA, IRS, and DOL rules. The successful candidate will thrive in a fast-paced environment, possess strong communication skills, and have the ability to work independently and collaboratively. Key Responsibilities - Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests. - Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests. - Process and review participant transactions including but not limited to: - Termination distributions - In-service and hardship withdrawals - Loans and loan defaults - Required Minimum Distributions (RMDs) - QDROs and alternate payee distributions - Refunds and force-outs - 1099 preparation - SDBA/Brokerage accounts and Cash Balance/Defined Benefit plans - Perform peer reviews for all transaction types to ensure accuracy, compliance, and adherence to internal standards. - May serve as back up to the team lead(s) during their absence, ensuring continuity of operations and decision-making. - Interpret retirement plan documents to confirm eligibility, vesting, and compliance. - Ensure all transaction requests are in good order and processed according to internal service standards. - Maintain organized records and documentation consistent with firm practices. - Collaborate with team members and management to improve workflows and service delivery. - Attend internal staff meetings and participate in departmental initiatives. Qualifications Required - Strong understanding of retirement plan distribution, withdrawal, and loan processes. - Familiarity with ERISA, IRS, and DOL rules. - Excellent communication and customer service skills (verbal and written). - High attention to detail and ability to meet deadlines in a high-volume environment. - Proficiency in Microsoft Office (Outlook, Excel, Word, Teams). Preferred - 2+ years of experience in a retirement plan administration or similar financial services role. - Experience with recordkeeping platforms and tools (e.g., PensionPro, FT William). - Familiarity with various recordkeeper systems and online processing platforms. - Knowledge of Cash Balance or Defined Benefit plan distribution rules. Key Attributes for Success - Proactive communicator who sets and manages expectations with clients and advisors. - Positive, team-oriented mindset with a “can-do” attitude. - Ability to multi-task and adapt to routine and non-routine activities. - Strong organizational and problem-solving skills. - Desire and willingness to grow technical knowledge in retirement plan operations. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ About the Company: MAP Retirement is a leading provider of tech-enabled administration and compliance solutions for employer-sponsored retirement plans. Working exclusively with financial advisors, we specialize in plan design, administration, compliance, and fiduciary support—allowing advisors to focus on investment strategy and financial planning. This collaborative approach drives successful business and retirement outcomes, delivering peace of mind to employers and maximizing retirement readiness for employees. MAP has completed a number of strategic mergers over the past several years and currently comprises over 240 professionals supporting nearly 10,400 retirement plans nationwide. The firm is committed to continuing its national growth, both organically and via acquisition, deepening industry expertise, and enhancing service offerings. As we continue to grow, we remain focused on innovation, impactful results, and the core values that have earned the trust of over 6,500 businesses across the country. Benefits: You'll enjoy working for us for a number of reasons! Below are just a few of our benefits: - We cover 80% for employees and 50% for dependents for Medical, Dental and Vision. - 401(k) with SH contributions. - Generous Open PTO policy. - Life insurance. - Flexible spending. - HSA. - Fun employee appreciation and team building events. - Great company culture. We are committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, criminal record, age, sexual orientation, gender identity, gender expression, or disability. Salary considerations depend upon experience. Apply tot his job Apply To this Job