Medical Assistant I - Call Center

About the position Responsibilities • Follows OSHA recommendations regarding housekeeping duties. • Handles incoming calls from patients regarding illness, requests for medications/refills, and documents information per policy and procedure. • Documents appropriately. • Calls for reports from facilities and ensures they are available to providers. • Handles outgoing calls to patients with responses from providers, including calling or faxing prescriptions. • Provides patients with complete information regarding tests or procedures, including preparation requirements. • Handles emails from patients and responses from providers. • Schedules appointments for patients as requested by incoming calls from patients or providers, following parameters set by each physician. • Occasionally schedules physician referrals and lab/diagnostic studies at the hospital and other facilities. • Handles incoming and outgoing faxes to and from facilities and pharmacies. Requirements • Graduate of an approved medical assisting program. • Six months related experience preferred. • Ability to communicate effectively with patients, listening to symptoms/complaints and providing instructions. • Ability to relay information to co-workers and physicians. Apply tot his job Apply To this Job