Customer Service Representative Japanese Speaker

## Responsibilities Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers. Handle customer enquiries, advices and suggestions via email or online tools. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. Handle customer complaints, any special cases or ad hoc tasks. ## Requirements College degree or above. Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply. High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. Ability to work under pressure, strong communication skills and exceed beyond expectation. Passionate for customer service industry and can accept to work under different work shifts, including night shift. Positive about the crypto industry. Apply tot his job Apply To this Job