Imaging Analyst PACS Admin (REMOTE)

About the position Responsibilities • Provide day-to-day technical support of digital imaging information systems and technologies. • Assume responsibility for scheduled and unscheduled maintenance of hardware and software systems. • Perform quality assurance, performance verification, and preventative maintenance procedures according to program standards. • Execute complex system administrative functions such as system table builds, patient and exam merges, and system performance monitoring. • Schedule and conduct structured and ad hoc training for end-users with moderate oversight. • Identify problems and opportunities for improvement, developing documentation and communicating new procedures. • Maintain understanding of imaging department policies and compliance requirements while providing support. • Initiate remedial and system development actions with vendors as needed. • Provide after-hours on-call support for critical system issues. • Communicate effectively with end users regarding the status of system issue resolution. Requirements • Associate's degree in computer sciences, medical imaging, or equivalent experience in a healthcare technical support role. • Thorough understanding of digital imaging information systems and their utilization in hospital operations. • Comprehensive knowledge of imaging departmental processes and various imaging modalities. • In-depth knowledge of computer networking fundamentals. • Proven track record of excellent customer service skills in a technical support role. • Superior skills in technical problem identification, reporting, tracking, and resolution with moderate supervision. • Ability to identify technical and operational risks and take proactive steps to mitigate them. • High-level competence in troubleshooting and problem remediation with personal computers and related devices. • Extensive experience with installation and support of PC operating systems and client applications. • Ability to foster positive working relationships with various stakeholders. Nice-to-haves • Experience with specific imaging applications such as Laurel Bridge, Terarecon, Powerscribe, MIM, and Muse. • Knowledge of regulatory standards impacting imaging applications. • Experience in a collaborative, shared leadership environment. Benefits • Health insurance coverage • Dental insurance coverage • 401k retirement savings plan • Paid time off • Flexible scheduling options • Professional development opportunities • Employee discount programs Apply tot his job Apply To this Job