Principal Site Reliability Engineer [MR-PSRE-ACW-106712]

About the position Responsibilities • Design and develop pragmatic and flexible software systems utilizing software engineering best practices. • Perform design and architecture planning for modernized contact center as-a-service (CCaaS) solutions. • Identify customer journey across multiple products/applications/channels and develop Omnichannel experience for customers. • Perform design, testing, and version control; build and deploy technical solutions; and write technical documentation. • Write high-quality, maintainable, and robust code. • Perform root cause analysis and resolve technical issues. • Understand observability patterns to monitor and alert solutions for distributed systems. • Measure application availability using defined service level objectives based on time-series application/infrastructure metrics. Requirements • Bachelor's degree in Electronic Engineering, Software/Computer Engineering, Computer Information Systems, Information Technology, or related field of study. • 10 years of experience in the job offered or as Principal Site Reliability Engineer, Site Reliability Engineer, Software Engineer, Applications Support Engineer, Infrastructure Architect, or related occupation. • Experience coding in Java, Python, or Go. • Applied architecture and systems design experience. • Infrastructure architecture and design experience. • Design and maintenance of highly-resilient contact center and telephony solutions including Genesys, Session Border Controller, Interactive Voice Response, Natural Language Understanding, and WebRTC. • Knowledge of voice protocols including SIP, H323, VoIP, WebRTC, and RTP. • Experience with Contact Center products including Genesys, Alvaria, Nuance, Cisco, Avaya, and AWS. • Understanding of networking concepts including application and web load balancing, and LAN and WAN architecture. • Experience with automation and continuous delivery building CI/CD pipelines. • Familiarity with observability tools including Splunk, Grafana, and Dynatrace. • Experience with databases including Cassandra, SQL, MySQL, and Oracle. • Knowledge of orchestration using Maven, Jenkins, Docker, and Kubernetes. • Experience with messaging layers including Kafka and MQ. • Understanding of public and private Cloud concepts including hybrid cloud solutions, auto-scaling, and containerization. • Experience with front-end & back-end Microservices. Apply tot his job Apply To this Job