Service Center Specialist

CSI Companies is seeking Remote HR Call Center Specialists to work with one of our top clients and a Big 4 Accounting Firm! Location: Nashville, TN Type: 100% Remote Pay: $20 - $22/hour Duration: 6+ Month Contract Shift: Monday - Friday 8am - 5pm Description: Job Responsibilities • Serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent by providing accurate resolutions on first contact and delivering a high-quality customer experience. • Interpret, analyze, and articulate complex employee benefits and payroll information while ensuring compliance with regulatory standards (HIPAA, PII, ERISA, IRS). • Explain and support Talent and Leave of Absence policies and procedures in a clear and empathetic manner. • Educate employees on how to access resources and information via Deloitte’s intranet. • Resolve inquiries directly when possible; escalate complex cases to higher-level support as needed. • Document, track, and summarize all customer interactions accurately in the Deloitte Case Management System. • Handle sensitive and personal matters with professionalism, discretion, and empathy. • Act as a calming influence during crises while maintaining a focus on employee needs. • Contribute to a positive team environment while adhering to schedules set by the Workforce Management Team. • Dedicate to delivering a distinctive end-to-end customer experience across all touchpoints. Qualifications & Skills • 1–2 years of experience working in a remote environment. • 1+ years of experience with benefit and retirement plans, HR practices, leave and disability support, payroll processes, or shared services delivery (preferred). • 1+ year of customer service experience, including at least 6 months in a contact center environment (phone and email; chat/instant messaging a plus). • Associate’s or Bachelor’s degree preferred. • Proficiency in Microsoft Outlook and Word; strong technical aptitude. • Experience with HR systems, payroll platforms, and employee self-service tools. • Excellent oral and written communication skills with strong interpersonal abilities to engage effectively across all organizational levels. • Proven problem-solving, analytical, and research skills. • Ability to work independently, exercise discretion with confidential information, and involve leadership when appropriate. • Strong listening skills and consultative approach to help employees make informed decisions. • Ability to remain calm, empathetic, and professional in sensitive or high-pressure situations. • Flexible and adaptable to changing priorities in a fast-paced environment. • Team-oriented with a strong client service mindset. • Commitment to meeting performance expectations, including quality, customer satisfaction, schedule adherence, and attendance. Apply tot his job Apply To this Job