Dental Customer Service Representative

Overview Our Qualfon Mission: Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. What We Offer: • All team members can further their education and earn a college degree through Qualfon University • Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values • Team members have FREE access to personal and professional support through our care coaches. • Set schedules majority of shifts are 40 hours per week. • Medical, dental benefits, vision, and life & accident insurance for full-time employees • Paid Time Off (PTO) Responsibilities • Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel. • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. • Records calls, processes requests and updates account history with results of inquiry to include proper documentation. • Interfaces with team members, management, and customers in reference to customer service issues. • Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions. • Maintains composure in escalated situations. • Operates accurately and efficiently in a fast-paced environment. • Handles multiple responsibilities at one time. • Conducts outbound calls to members in response to customer direction or other business needs. Qualifications • GED or high school diploma required, some college preferred. • A minimum of six (6) months experience in a dental customer support capacity preferred. • 1 year of previous experience for a government or private sector inbound customer service center preferred. • Prior work-at-home experience desired. • Comfortable working self-managed. • Typing speed of 25 WPM with 90% accuracy required. • Knowledge of basic help desk software, computer software and Microsoft Office applications. • Strong problem-solving skills to bring inquiries to effective resolution. • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally. • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries. • Manages emotions and maintains positive energy. • Passion for meeting or exceeding performance goals. Work at Home Requirements: • High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet. • Upload speed of 5 Mbps; Download speed of 50 Mbps • The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms. • All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. • Qualfon will provide all or some of the equipment needed based on the employees' request. Additional Requirements: • You must reside in the state of California EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. Apply tot his job Apply To this Job