Remote Chat Support Agent

Pacific Consulting is a global consulting firm specializing in fashion, technology and all manner of luxury goods and services. Our highlights include growing new businesses and assisting established brands that are expanding into emerging markets. We collaborate with our clients to re-imagine the possibilities for their brand, and develop a strategy to optimize their goals. About The Role We are seeking a dedicated and solution-oriented Remote Chat Support Agent to join our dynamic Customer Support team. In this role, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering an exceptional service experience—all through live chat. This full-time, hourly position allows you to work from the comfort of your own home while being the face of our commitment to customer excellence. If you are passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you! What You'll Do • Respond to customer inquiries and provide real-time solutions via live chat in English. • Assist with troubleshooting, product-related questions, and account management tasks. • Resolve customer complaints effectively and escalate complex issues when necessary. • Deliver exceptional service by building rapport with customers and understanding their needs. • Maintain accurate records of interactions and update customer information in the system. • Collaborate with internal teams to address customer feedback and improve workflows. • Participate in ongoing training sessions to enhance product knowledge and customer service skills. Qualifications • Fluent in English with excellent written communication skills, including grammar and spelling. • Previous experience in customer support or a similar role, preferably in a remote capacity. • Ability to type quickly and accurately, maintaining professionalism and clarity in responses. • Strong problem-solving skills and the ability to adapt to diverse customer scenarios. • Comfortable working independently and managing time effectively in a remote setting. • Proficient with live chat tools, CRM systems, and basic computer applications. • Availability to work full-time, including evenings, weekends, or holidays as required. The pay range for this role is: 22 - 26 USD per hour(Remote (United States)) Apply tot his job Apply To this Job