Call Center Chat Support - Work from Home

Job Summary Progressive Technology is seeking enthusiastic and customer-focused individuals to join our Call Center Chat Support team. As a remote Chat Support Representative, you will be the first point of contact for our customers, providing assistance through real-time chat. This position is ideal for candidates who are tech-savvy, empathetic, and driven to deliver top-notch customer experiences—all from the comfort of your home. Key Responsibilities • * Provide timely and accurate responses to customer inquiries via live chat. • * Handle multiple chat conversations simultaneously with speed and professionalism. • * Troubleshoot customer issues efficiently, escalating to higher-level support when necessary. • * Maintain detailed and accurate records of all interactions in the system. • * Collaborate with team members and management to improve customer service practices. • * Stay updated on company products, policies, and updates to ensure consistent information delivery. • * Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate. • Required Skills and Qualifications • * Excellent written communication and grammar skills. • * Fast and accurate typing speed (minimum of 40 WPM). • * Strong problem-solving abilities and logical thinking. • * Ability to multitask in a high-paced environment. • * Basic understanding of CRM and chat software tools. • * Professional demeanor with a positive attitude. • * Reliable internet connection and quiet work environment. • Experience • * Minimum 1 year of experience in customer service, preferably in a chat or call center environment. • * Remote work experience is an asset but not required. • * Experience in technology or telecommunications sectors is a plus. • Working Hours • * Full-time position (40 hours/week) • * Flexible shift availability, including weekends and holidays • * Multiple shift windows available to accommodate various time zones • Knowledge, Skills, and Abilities • * Knowledge of customer service principles and best practices • * Comfortable using digital tools and cloud-based communication platforms • * High attention to detail and ability to follow processes accurately • * Self-motivated and capable of working independently with minimal supervision • * Strong organizational skills and time management • Benefits • * Competitive hourly pay • * Paid virtual training • * Work-from-home setup allowance (conditions apply) • * Health, dental, and vision insurance (eligibility after probation) • * Paid time off and holidays • * Opportunities for internal growth and promotions • * Supportive team culture and ongoing learning opportunities • Why Join Progressive Technology? At Progressive Technology, we believe in empowering our employees to grow, succeed, and make a difference from wherever they are. Join a dynamic and innovative company that values its people and promotes a healthy work-life balance. Your voice matters here—and your career path is only limited by your ambition. How to Apply Ready to start your work-from-home career with us? Submit your updated resume and a brief cover letter outlining why you are a great fit for this role to us. Subject: Application – Chat Support Representative Only shortlisted candidates will be contacted for the next steps. We look forward to hearing from you! Apply tot his job Apply To this Job