HSS Orthopedics Now - Office Manager (Hybrid)

About the position Responsibilities • Pre-appointment preparations to help expedite visits and redirect inappropriate patients as necessary. • Coordinate and directly schedule patient referrals to MDs, PT, Advanced Imaging Services. • Complete MRI authorizations for patients obtaining images at non-HSS facilities. • Screen incoming messages from patients and internal departments. • Obtain results and upload to patient's chart for follow-up provider review. • Monitor and track patient referral patterns to ensure next appointments are scheduled. • Manage timekeeping and assist with provider vacation coverage to ensure session coverage. • Data gathering and analysis to support program leadership. • Monitor patient satisfaction scores, and escalate as appropriate. • Confirm final radiology imaging reports are reviewed by providers and encounters are closed. Requirements • Associate's degree required, Bachelor's degree highly desirable. • 5-7 years physician office experience may be considered in lieu of education. • Self-motivated, detail-oriented, and pragmatic; continuously seeking professional growth opportunities. • Strong organizational and problem-solving skills, with ability to derive practical solutions independently in a fast-paced environment. • Must follow through with assignments to completion, going above and beyond for critical tasks and for patient care needs. • Adherence to patient privacy and HIPAA protection of data, information per HSS policies. • Strong computer and internet skills including proficiency with Microsoft Office products. • Superior communication and customer service skills. Nice-to-haves • Epic EMR experience • Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly. Benefits • Work from home flexibility based on proven productivity levels. Apply tot his job Apply To this Job