Director, Onboarding - Implementation

Description: • Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. • As the Director of Onboarding you will ensure the seamless onboarding of all of our customers from SMB to multi-location enterprises. • You will manage a team of onboarding managers and specialists and collaborate cross-functionally with Sales, Product, Support, Marketing and Customer Success teams to ensure a seamless and value-driven start for every new customer. • Own and evolve the onboarding strategy to deliver scalable, repeatable, and personalized experiences across different customer segments. • Drive the forecasting process to ensure visibility and alignment with quarterly company objectives. • Stay deeply attuned to industry best practices in enterprise onboarding and contribute to process evolution. Requirements: • 7+ years of experience in customer onboarding, implementation, or customer success within a B2B SaaS environment. • 3+ years in a leadership role, managing onboarding or implementation teams. • Proven track record of building and scaling onboarding programs for high-growth SaaS companies. • Experience with franchises, multi-location rollouts, and private equity-backed organizations is highly preferred. • Strong understanding of SaaS metrics, customer journey mapping, and customer success best practices. • Technical Aptitude: Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems. • Leadership Skills: Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level. • Strong Business Acumen: Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion. • Organizational Agility: Ability to navigate ambiguity, prioritize competing demands, and drive continuous improvement in a fast-paced environment. Benefits: • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • Take a break whenever you need with our flexible vacation day policy. • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. Apply tot his job Apply To this Job