Virtual Customer Experience Agent - Call Center WFH

Job Summary At Progressive Technology, we are driven by a commitment to innovation, excellence, and customer satisfaction. We are seeking a Virtual Customer Experience Agent to join our dynamic remote call center team. In this role, you will serve as the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service experiences. You will represent our brand with professionalism, empathy, and a passion for helping others—all from the comfort of your home. Key Responsibilities • * Answer incoming calls, emails, and chat inquiries from customers in a timely and professional manner • * Assist with product/service information, billing inquiries, account updates, and troubleshooting • * Resolve customer issues effectively while maintaining high levels of customer satisfaction • * Escalate complex concerns to the appropriate internal teams when necessary • * Document all interactions in the CRM system accurately and thoroughly • * Meet or exceed performance metrics including call quality, response time, and customer satisfaction • * Participate in team meetings, coaching sessions, and continuous learning activities • * Uphold company policies, values, and customer service standards • Required Skills and Qualifications • * High school diploma or equivalent (Associate or Bachelors degree is a plus) • * Excellent verbal and written communication skills • * Comfortable navigating multiple systems and tools simultaneously • * Strong active listening and problem-solving abilities • * Tech-savvy with the ability to troubleshoot basic hardware/software issues • * Ability to work independently and manage time effectively in a remote environment • * A quiet, distraction-free home workspace with reliable internet connection • Experience • * Minimum of 1 year in a customer service, call center, or related support role (virtual experience preferred) • * Experience handling high call volumes and working in fast-paced environments • * Previous experience with CRM systems like Salesforce, Zendesk, or similar is advantageous • Working Hours • * Full-time, 40 hours per week • * Flexible shifts available including evenings, weekends, and holidays (based on business needs) • * Must be available for initial virtual training (2-3 weeks) • Knowledge, Skills, and Abilities • * Customer-centric mindset with a commitment to quality service • * Empathy and patience in handling customer interactions • * Ability to adapt quickly to new technologies, tools, and processes • * Proficient in Microsoft Office and common digital communication platforms • * Positive attitude, teamwork spirit, and a continuous improvement mindset • Benefits • * Competitive hourly pay + performance incentives • * Comprehensive health, dental, and vision insurance • * Paid time off, holidays, and sick leave • * 401(k) retirement plan with company match • * Professional development and advancement opportunities • * Employee assistance program (EAP) • * Work-from-home flexibility with company-provided equipment • Why Join Progressive Technology? At Progressive Technology, we believe in the power of connection—between people, ideas, and innovation. Our remote-first culture empowers our team to thrive no matter where they are. You will be part of a supportive, forward-thinking organization that values your growth, encourages your ideas, and celebrates your wins. Join us in reshaping customer experience for the digital age—while enjoying work-life balance and professional development from home. How to Apply Ready to start your remote journey with us? Apply now by submitting your resume and a brief cover letter outlining your customer service experience and remote readiness. Click here to apply or visit our careers page. Progressive Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply tot his job Apply To this Job