Radiology Scheduling Coordinator

Assist Health Group is a leading healthcare organization dedicated to providing high-quality care and support to individuals and families. With a commitment to excellence and compassion, we strive to make a positive impact on the lives of our patients and communities. As we continue to expand our services, we are seeking a talented Radiology Scheduler to join our team and contribute to our mission of enhancing healthcare delivery. This isn’t just any role – our representatives are the liaison between our patients and the imaging centers we partner with. A successful candidate will be able to accept ownership for effectively helping patients schedule, solving complex issues, fielding inquiries, and keeping exceptional care at the core of every decision and action, and possess the ability to self-manage in an office setting. Duties • Receive inbound calls from patients looking to schedule diagnostic imaging appointments • Make outbound calls to patients and providers when needed to schedule appointments • Identify the needs of the patient, clarify information, research every issue, and provide solutions or alternatives while providing outstanding customer service • Provide an empathetic experience while building sustainable relationships with patients by “going the extra mile” • Maintain accurate records of all conversations in our internal database Background & Experience: • High school diploma with 4+ years of experience or the equivalent in customer service or medical field • 4+ years of experience in a radiology imaging center. • Exceptional customer service as well as written and verbal communication • We prefer candidates that can speak and help patients in Spanish. Remote Position Requirements Assist Health requires all full-time remote team members to to have the following equipment : • Desktop Computer with windows operating system (MAC and laptops not supported) • Dual Monitor Setup • Noise Cancelling Headphone • Webcam • Hardwired internet (Wifi not acceptable) What we offer: • Highly competitive pay package • Performance Bonuses in addition to competitive pay • Benefits package including health, vision and dental insurance • Supportive and collaborative environment • Paid time off • Opportunities for professional growth and development • Schedule with work/life balance (Monday-Friday, 8:00 am – 5:00 pm CT, No weekends, holidays, or nights) About Us: Established in 2010, Assist Health Group has offered high quality specialty managed care and disease management solutions through its concierge program. Our efforts have quickly earned us a reputation for being a breath of fresh air in the healthcare industry. We’re looking for passionate people to contribute to this positive disruption in an often-confusing system. Our services are designed to be customer driven and outcome based with a focus on a local approach. That means that wherever our patients are in the US, our skilled teams work with them and our providers to deliver customized, adaptable, and inventive solutions for managing health plans and processing claims. With a focus on speed and accuracy, we leverage the latest technology to put an emphasis on the “care” in healthcare. How do we do it? AHG has a vast network of thousands of contracted providers to provide our patients with the most suitable care for their unique situations. Our goal is to take the guesswork out of the scheduling and pricing process so our patients can focus on getting what they need from their providers. We’re successful because we have high standards – we do this by hiring great people with strong critical thinking skills and a passion for helping. Our strategy for hiring is simple: to attract and retain top talent who sees the benefit in working hard to maintain exceptional care. Every person across the company contributes to this mission and each role is important as we work toward our goals. If you’re the type of person who gets excited about innovation, is honest and confident, comfortable with saying “I don’t know, but I’ll find out”, and want to contribute to a growing company then we should chat! Job Type: Full-time Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job Apply To this Job