[Hiring] Remote Student Support Advisor I - Welcome Team @DeVry University

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters, to ensure students receive the necessary support to reach graduation. • Advocate for students at every stage of their academic journey by establishing personalized relationships. • Monitor financial and academic progress and promote success through holistic advising. • Connect students with resources and support services, addressing their concerns. • Work collaboratively with faculty and staff to ensure students have the tools and support they need to succeed. • Operate within a state-of-the-art call center architecture, offering one-call resolution. • Cater to individual student needs and preferences through various communication channels. Responsibilities • Provide support for the new student enrollment process by partnering with Admissions. • Develop and validate an estimated financial plan and establish clear timelines for applicants. • Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures. • Monitor student accounts and provide guidance on financial eligibility. • Proactively identify possible academic and financial obstacles by analyzing student data. • Effectively leverage data and systems to track accurate enrollment, persistence, and graduation information. • Possess knowledge of resources that can aid in providing informed recommendations based on student needs. • Ensure precise documentation and preservation of information by capturing and recording all interactions. • Employ a high level of discretion and independent judgment to evaluate intricate academic and financial situations. Qualifications • Some college coursework required. • A minimum of 1-year of exceptional customer service or prior advising experience in an education setting. • Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid. • Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems. • A work environment free of distractions and interruptions during your scheduled shift. • Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet. Preferred Qualifications • Prior experience in a similar role within higher education. • Title IV funding experience. • Knowledge and experience with online learning. • Experience working in a fast-paced, dynamic call center environment. Shift Expectations • Working flexible hours including evening and rotating Saturdays. • The first 5 weeks of training require daily attendance from 9 AM to 6 PM Central Time. • Permanent schedule varies by time zone with evening shifts and weekend overtime required. Benefits • 401(k) and Roth Plan with match. • Paid Tuition Program. • Remote and Flex Work Options. • Medical, Dental and Vision Coverage. • Paid Time Off. • Paid Parental Leave. • Fertility Coverage. • Family and Domestic Partner Coverage. • Adoption Assistance. • Wellness Programs. • Volunteer Time Off. • Technology Stipend. • Career Development Programs. • Mental Health Care Programs. • Tax Savings Account (FSA and HSA). • Short-Term/Long-Term Disability Coverage. • Life, Accident, AD&D, Critical Illness Insurance. • Auto/Homeowners, Pet and Legal Insurance. • Exclusive Discount Programs. • Family Care Services. • 2nd.MD, a virtual expert medical consultation service. • Health Advocacy Service. Apply tot his job Apply To this Job