Technical Support Representative-Remote (Bilingual: Portuguese and English)

The Technical Support Representative-Remote (Bilingual: Portuguese and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Requirements • The ability to read, write and speak fluently both Portuguese and English • Strong focus on building customer relationships • 1+ year of customer service experience • Technical support experience preferred • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge Benefits • Medical, dental, and vision insurance • Comprehensive employee assistance program (EAP) • 401(k) retirement plan • Paid time off and holidays • Paid training days • DailyPay enrollment option to access pay 'early', when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups • Health and wellness programs • Mentorship programs • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Apply tot his job Apply To this Job