[Hiring] Phone Customer Service Representative @Hearst

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. • Positions available for Customer Service Representatives, including bilingual roles for candidates fluent in both English and Spanish. • Work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton, or Wilton. • Remote option requires a noise-free workspace and high-speed internet. • Company offers computer equipment and paid training. • Must live within the state of Iowa, preference within 60 miles of one of our locations. Qualifications • Strong computer navigation skills and PC knowledge. • Passionate about helping others. • Speak in a pleasant tone, retain composure, and gain confidence of the customer. • Proficient ability to read, write, and speak the English language. • Ability to identify and anticipate customer needs. • Effectively prioritize work time to ensure productivity standards are achieved. • Make customers feel valued and appreciated. • Ability to thrive in a fast-paced, challenging, team-oriented culture. • Customer service background or experience working with people. Requirements • Paid training from August 25 - September 12, Monday - Friday 9am - 4pm. • Work schedule options: • Monday - Friday 9:00 AM - 5:00 PM • Monday - Friday 10:00 AM - 6:00 PM • Monday - Friday 12:00 PM - 8:00 PM • Base wage = $14.50. • Shift differential: 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. • Position type: Temporary, non-benefited position, with potential to transition into a regular, full-time role based on performance and organizational needs within 5 months. Benefits • We strive to create an environment that brings the power of diversity to life. Company Description • MISSION: Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve. • VISION: Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors. • VALUES: • Integrity: We uphold honesty, transparency, and accountability in all we do. • Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions. • Excellence: We pursue world-class quality and continuous improvement in everything we do. • Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions. • Curiosity: We seek knowledge, challenge ideas, and explore new possibilities. • Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. Apply tot his job Apply To this Job