Digital Service Expert (Human Centered Design Specialist) – Remote From Anywhere in CO in USA in State of Colorado (job Id: 1673737791)

Job title: Digital Service Expert (Human Centered Design Specialist) - Remote From Anywhere in CO Company: State of Colorado Job description: Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. We believe drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and that allow us all to have fulfilling lives. Watch this to learn about how OIT is thinking differently! Digital Service Experts are diverse, experienced, senior technologists that are part of the Colorado Digital Service within the Governor's Office of Information Technology. This team of engineers, product managers, designers, and procurement specialists work alongside public servants empowering them to incorporate diverse best practices to deliver digital services for Coloradans. The Digital Service Expert is a Human-Centered Design (HCD) Specialist with a proven track record of delivering software that solves real-world problems On our team, the HCD Specialist: Uses their expertise to champion the use of modern technology development and management approaches, drawing heavily upon best practices from the consumer internet industry. Uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government to communicate major initiatives to the public and support the recruitment of top technical talent into the State government. Uses their demonstrated experience launching technical products and building strategic partnerships to fulfill the Governor's priorities. Serves as a respected authority on a diverse range of issues related to technology, digital service delivery, and/or technology policy, as well as the State of Colorado's mission, values, and projects. Articulates the "for you, with you, by you" strategy of working with agencies, learning what works, and adjusting the strategy as necessary. Manages complex internal stakeholder environments to build support and consensus for forming and communicating strategy and goals. Provides trusted, expert guidance on the launch of technology products. Primary Duties Include Research and Design Lead all phases of user experience product or service delivery. Conduct design research (both generative and evaluative) that is thoughtful, ethical, and uses an appropriate method. Communicate compelling stories and artifacts drawn from research that illustrate the pros and cons of various options to support collaborative decision-making. Provide leadership and guidance on topics such as interaction design, service design, content design, system design, or information architecture. Product Strategy and Development Partner with a Product Manager to generate an innovative, high-level product strategy as well as the practical project steps and considerations to get there. Incorporate HCD into modern software development practices (eg. agile, kanban, etc.), coordinating with a cross-functional team to achieve a strategic vision. Collaborate with the development team to ensure a high-quality and accessible user experience. Communication and mentorship Clearly communicate user-centered methods and their value to non-designers. Create written materials and visual artifacts that are accessible and help drive alignment within a team. Facilitate collaborative decision-making through activities such as workshops that involve people impacted by the project (i.e. end-users). Mentor and coach colleagues and partners who are taking on new tasks and roles within design and research. Share knowledge, techniques, tools, patterns, and expert advice with colleagues, partners, and the public. Promote empathy not just for members of the public, but also partners across the government. A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. Minimum Qualifications: Work Experience At least 5 years of experience as a Human-Centered Designer or User Experience Designer in complex environments; Documented proficiency in working collaboratively with teams across the software development life cycle. Experience using customer data and user research to drive an organization to become more user-centric. Experience working collaboratively with cross-functional teams across the product delivery lifecycle using modern software development practices such as agile or lean. Experience coaching or teaching others in modern software development practices. Function/Technical Knowledge & Skills: Demonstrates expertise in multiple areas of design (ex. service design, interaction design, user research, visual design, etc.), Strong communication and leadership skills, Self-motivated and able to effectively manage time and tasks, Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others, Can thrive in low product and HCD maturity environments. Substitutions: • Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. • Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. • Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Preferred Qualifications: Fluent verbal and written Spanish language skills. Conditions of Employment: OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work. A pre-employment background check will be conducted as part of the selection process. Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test. This position may require travel within the specified geographic area, and to locations across the state as needed. This position may require on-call duties as needed by the position. This position is intended to work primarily remotely with periodic and required reporting to our Denver Office. All remote work must be performed in Colorado. TERM LIMITED POSITION: This position is a two-year assignment to the Colorado Digital Service team and is eligible for all State employee benefits. If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date. Our application process and what to expect after you apply are described in the videos found . The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900. This posting may be used to fill multiple vacancies based upon business need. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes. Expected salary: $130000 per year Location: USA Apply for the job now! [ad_2] Apply tot his job Apply To this Job