VA for customer service, sales, marketing & admin for The Laundry Zone & Airbnb properties

1. Phone Answering & Customer Service – The Laundry Zone Answer all incoming calls for both locations using provided scripts Promote services during calls: Pickup & delivery ($1.75/lb) Wash-dry-fold ($1.25/lb) Dry cleaning (same-day & next-day) Commercial laundry (hotels, Airbnbs, medical offices) Handle basic issues: Machine refund requests Lost item reports Service/pricing inquiries Log all calls in a spreadsheet Escalate urgent or large commercial leads immediately 2. Sales & Service Promotion Upsell services on every customer interaction Send follow-up emails/texts to commercial leads Track leads in CRM or spreadsheet Update Google Business Profile weekly with service updates, offers, and photos Respond to customer reviews using pre-approved templates 3. Marketing & Content (The Laundry Zone) SEO Tasks: Update keywords and meta descriptions on The Laundry Zone’s website Optimize Google Business Profile listings for both locations Blog Posting: Upload pre-written blog articles to the website Add SEO-friendly titles, tags, and images Social Media Posting: Use Blaze.ai to schedule posts on Facebook, TikTok, and Instagram Follow content calendar for promotions, events, and seasonal posts Engage with comments/messages on social media 4. Airbnb Guest & Booking Management (via Hospitable.com) Use Hospitable.com to manage all guest communication and booking requests Respond promptly to guest messages using AI-generated responses (review and customize as needed) Assign cleaning tasks to cleaners through Hospitable after each booking Confirm cleaning completion and request photos for records Monitor booking calendar for availability and suggest pricing adjustments Update listing descriptions, amenities, and seasonal promotions as needed Request and respond to guest reviews through the platform 5. Admin & Operations Maintain shared calendar for laundry pickups/deliveries & Airbnb turnovers Access and use Laundroworks system for The Laundry Zone (refunds, reports, and customer account lookups) Manage email inbox for both businesses Prepare weekly reports: Number of calls answered Leads generated Social media engagement stats Airbnb guest satisfaction ratings Assist with outreach emails to hotels, nursing homes, and Airbnb hosts Tools You’ll Use: Google Voice / RingCentral (phone) Google Workspace (Docs, Sheets, Gmail, Calendar) Hospitable.com (Airbnb management) Laundroworks (Laundry Zone management system) Wash-Dry-Fold POS QuickBooks (basic) Blaze.ai (social media scheduling) Canva (optional, for simple graphics Apply tot his job Apply To this Job