US-Senior Manager

About the position Responsibilities • Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. • Assist with recruiting, training, developing, and retaining a diverse, high-performing team. • Actively participate in Floor Leadership by interacting with team members and customers throughout the store. • Model what good looks like and ensure that business priorities are met and exceptional customer service is delivered. • Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate. • Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. • Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. • Demonstrate Apple’s values of inclusion and diversity in daily activities. • Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. • Take action to create a safe, respectful, and inclusive environment for all team members. Requirements • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store. • Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. • Be proficient in written and spoken English (sign language supported). • Have 3 years of leadership experience in retail, sales, or a related field. Nice-to-haves • Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. • Follow through on commitments and establish mechanisms to encourage others to do the same. • Instill trust within the team and operate with a high level of integrity. • Make timely and sound decisions by asking questions and using analytics, experience, and judgment. • Communicate with excellence, and tailor your communication style to different audiences. • Develop others through mentorship, coaching, and effective feedback. • Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment. • Manage work through effective organization, planning, and prioritization. Apply tot his job Apply To this Job