Hybrid Call Center Representative

About the position Responsibilities • Communicate via phone with individuals from diverse backgrounds and personalities. • Make outbound calls (75+/day) and utilize software to document accounts and communicate with insurance companies. • Negotiate and lead conversations to recover the highest balances for clients. • Coordinate with team members on account management. • Document accounts with proper notes to ensure effective communication. • Adhere to company policies and procedures. Requirements • Meet the collector target metrics. • Ability to work a hybrid schedule of work from home and in-office days. • Secure home office with dedicated high-speed internet (100 Mbps down, 10 Mbps up). • Dedicated space free from background noise and distractions. • Strong ability for empathy and professionalism. • Excellent communication skills and a positive attitude. • Attention to detail and effective time management skills. • Computer and typing skills. Nice-to-haves • Experience in a call center environment. • Familiarity with negotiation techniques. • Previous experience in accounts receivable or collections. Benefits • Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE) • Hybrid schedule of work from home and in-office days • Paid Vacation, Holidays, and Sick Time • 401(k) plan + employer matching contributions • Medical, Dental, Vision Insurance with employer contributions • Company provided EAP (Employee Assistance Program) • Monday to Friday schedule Apply tot his job Apply To this Job