Chinese Customer Chat Support - Full-Time - AEDT Time Zone

• PLEASE ONLY APPLY IF YOU ARE WILLING TO WORK FULL-TIME IN AEDT TIME ZONE* • ONLY APPLICANTS WITH AN AUDIO INTRODUCTION WILL BE SHORTLISTED* We are an Online Education and Tuition Platform looking for an amazing Chinese Customer Chat Support Representative! Responsibilities: - Respond to inquiries and provide Chat support to Chinese-speaking customers via phone, email, chat, or other communication channels. - Use active listening and a consultative approach to understand customer issues and needs, and recommend appropriate solutions or assistance. - Address customer concerns, troubleshoot problems, and provide timely and effective solutions while maintaining a high level of customer satisfaction. - Demonstrate fluency in both written and spoken Chinese, with excellent grammar and communication skills. - Collaborate with team members and other departments to resolve complex customer issues and improve overall customer chat support processes. What you bring to the table: - Native or near-native proficiency in both written and spoken Chinese. -Strong verbal and written communication skills in Chinese, with the ability to convey information clearly and effectively. - Willingness to collaborate with colleagues and contribute to a positive team environment. - Ability to work within AUSTRALIAN TIMES and meet deadlines - Quick thinking and ability to learn quickly Pointers to Remember: - Agencies please save your connects and do not apply we are looking for individual freelancers only. - Do not apply if you can not work Full-Time. - Do not apply if you can not work in the AEDT time Zone. WORK HOURS: weekday mon-fri 12-8pm (may vary on season) Bonus: - Includes discretionary, performance-based termly bonuses We look forward to welcoming you to our energetic team! ⭐ Apply tot his job Apply To this Job