Client Care Supervisor/Team Lead

Job Overview LaunchPad Home Group is growing fast, and so are the teams within our family of home inspection and home service brands across the country. At LaunchPad Home Group, we blend collective strength with an independent spirit to transform the homeownership experience. As a family of home services brands, we share invaluable relationships, robust support systems, and proven best practices to create real impact. The Client Care Supervisor/Team Lead position is a key, customer-focused role within our home inspection company, ideal for a proactive, service-driven leader. This individual will champion excellence in client service while guiding and developing our Client Care Admin team. As a central figure in fostering strong internal and external relationships, the Client Care Supervisor/Team Lead will drive business growth and operational efficiency. The ideal candidate is a self-motivated professional dedicated to ensuring our clients receive top-tier support and that our inspection team operates seamlessly. Key Responsibilities • Client and Inspector Support: Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries, ensuring exceptional client and inspector support. • Quality Control: Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy. • Operational Management: Oversee scheduling optimization and accounts receivable processes to maximize resources and timely payment collection. • Team Leadership: Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards. • Continuous Improvement: Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly. Qualifications & Skills • Education: Bachelor's degree or equivalent practical experience preferred. Experience: • Previous experience in scheduling, sales-oriented customer service, or related fields is required. • Exceptional organizational and time management abilities, with keen attention to detail. • Proficiency in using scheduling software and other relevant tools. • Leadership: Demonstrated ability to lead and motivate a geographically diverse team, fostering an environment of growth and development. • Organizational Skills: Proficient in managing multiple tasks and priorities effectively, ensuring smooth operational flow. • Communication Skills: Exceptional verbal and written communication skills, capable of engaging with various stakeholders constructively. • Customer Service: Strong commitment to resolving client issues in a timely, professional manner. • Problem-Solving: Creative and critical thinking skills, focusing on innovative solutions. • Time Management: Ability to work efficiently in a fast-paced environment, meeting deadlines and managing time effectively. • Adaptability: Flexible in approach, adapting to changing circumstances and challenges. • Interpersonal Skills: Excellent at building positive relationships with team members, clients, and other stakeholders. • Attention to Detail: High level of accuracy and attention to detail. • Technology Skills: Proficiency with Google Suite and HubSpot. Preferred Qualifications • Knowledge of home and commercial property inspections is a plus. • Prior call center experience and familiarity with key metrics are a plus. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job