Job Posting Title Inbound Customer Service Agent-Bodewell (Remote)
h2span class="emphasis-3"bThe GEA Way/b/span/h2p style="text-align:left"At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, spanspan class="WIO0"together. /span/span/pp style="text-align:inherit"/pp style="text-align:left"The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: iwe come together/i, iwe always look for a better way/i, and iwe create possibilities/i. /pp style="text-align:inherit"/pp style="text-align:left"Interested in joining us on our journey? /pp style="text-align:inherit"/pSince 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote. brbrOpportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. brbrThe work shift will be: Monday- Friday 8:30AM -5:00PM CST (Weekends Off) brbrBenefits amp; Perks: brbr•Paid on-the-job training and mentoringbr•Work-from-home opportunities (equipment provided) br•No weekend shifts br•Paid time off br•Medical, dental, vision, and prescription benefits eligibility on day one of employment br•401(k) program with a company matchbr•Short-term and long-term disability br•Life insurance br•Appliance discount program br•Tuition reimbursement br•Gym membership reimbursement br•Career growth opportunitiesh2/h2h2span class="emphasis-3"Position/span/h2Job Posting Title Inbound Customer Service Agent-Bodewell (Remote)h2/h2h2span class="emphasis-3"Location/span/h2USA, Memphis, TNspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:inherit"/pp style="text-align:inherit"/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"How You#39;ll Create Possibilities/span/h2divAs anb Inbound Customer Service Agent/b with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners./divdivullipbShift: /b uibMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b /i/u/p/lilipWe offer a base rate of b$15.00/hour#43; incentives/b based on your quality scores - paid weekly. /p/lilipspanb9-week full-time training/b: /spanuibMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b/i/u spanubCommitment to all training days is mandatory; no absences are permitted during this period./b/u/span/p/lilipbPost-training schedule/b: iubMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b /u/i/p/lilipspanThis role is required to participate in a shift bid twice a year to change schedules during our business hours ofiub 7am-7pm CST.span /span/b/u/i/span/p/li/ulp/ppAfter 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:/pullipDrive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre amp; post purchase and sales of parts, product and services/p/lilipFollows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems/p/lilipCreate, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions/p/lilipProactively provide feedback to Quality and Training to help keep training processes and materials updated/p/lilipAdhere to safety policies and procedures to ensure a safe work environment for all/p/lilipSupport other parts of the business, such as directed/p/lilipOther duties as assigned/p/li/ul/divp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"What You#39;ll Bring to Our Team/span/h2ullipOne-year relevant working experience in a customer service or sales environment/p/lilipMust be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues/p/lilipRequires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner/p/lilipRequires a high degree of concentration and attention to detail to manage daily activity/p/lilipExcellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization/p/lilipMaintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products/p/lilipActs with integrity, seeks leadership guidance as necessary to execute job responsibilities/p/lilipFamiliarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once/p/lilipAbility to effectively work at home/p/lilipComputer skills to include: MS Office Suite and ability to navigate multiple systems and screens/p/li/ulspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"bOur Culture/b/span/h2pspanOur work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (Iamp;D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities./spanbr /br /spanThis reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices./spanbr /br /spanBy further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy./span/pp/pp style="text-align:left"spanGE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization./span/pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:left"spanspanspanspanGE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law./span/span/span/span/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:left"ispanIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail spanspan class="WIO0"to ask.recruiting#64;geappliances.com/span/span/span/i/p
h2span class="emphasis-3"bThe GEA Way/b/span/h2p style="text-align:left"At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, spanspan class="WIO0"together. /span/span/pp style="text-align:inherit"/pp style="text-align:left"The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: iwe come together/i, iwe always look for a better way/i, and iwe create possibilities/i. /pp style="text-align:inherit"/pp style="text-align:left"Interested in joining us on our journey? /pp style="text-align:inherit"/pSince 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote. brbrOpportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. brbrThe work shift will be: Monday- Friday 8:30AM -5:00PM CST (Weekends Off) brbrBenefits amp; Perks: brbr•Paid on-the-job training and mentoringbr•Work-from-home opportunities (equipment provided) br•No weekend shifts br•Paid time off br•Medical, dental, vision, and prescription benefits eligibility on day one of employment br•401(k) program with a company matchbr•Short-term and long-term disability br•Life insurance br•Appliance discount program br•Tuition reimbursement br•Gym membership reimbursement br•Career growth opportunitiesh2/h2h2span class="emphasis-3"Position/span/h2Job Posting Title Inbound Customer Service Agent-Bodewell (Remote)h2/h2h2span class="emphasis-3"Location/span/h2USA, Memphis, TNspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:inherit"/pp style="text-align:inherit"/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"How You#39;ll Create Possibilities/span/h2divAs anb Inbound Customer Service Agent/b with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners./divdivullipbShift: /b uibMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b /i/u/p/lilipWe offer a base rate of b$15.00/hour#43; incentives/b based on your quality scores - paid weekly. /p/lilipspanb9-week full-time training/b: /spanuibMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b/i/u spanubCommitment to all training days is mandatory; no absences are permitted during this period./b/u/span/p/lilipbPost-training schedule/b: iubMonday- Friday 8:30AM -5:00PM CST (Weekends Off)/b /u/i/p/lilipspanThis role is required to participate in a shift bid twice a year to change schedules during our business hours ofiub 7am-7pm CST.span /span/b/u/i/span/p/li/ulp/ppAfter 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:/pullipDrive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre amp; post purchase and sales of parts, product and services/p/lilipFollows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems/p/lilipCreate, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions/p/lilipProactively provide feedback to Quality and Training to help keep training processes and materials updated/p/lilipAdhere to safety policies and procedures to ensure a safe work environment for all/p/lilipSupport other parts of the business, such as directed/p/lilipOther duties as assigned/p/li/ul/divp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"What You#39;ll Bring to Our Team/span/h2ullipOne-year relevant working experience in a customer service or sales environment/p/lilipMust be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues/p/lilipRequires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner/p/lilipRequires a high degree of concentration and attention to detail to manage daily activity/p/lilipExcellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization/p/lilipMaintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products/p/lilipActs with integrity, seeks leadership guidance as necessary to execute job responsibilities/p/lilipFamiliarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once/p/lilipAbility to effectively work at home/p/lilipComputer skills to include: MS Office Suite and ability to navigate multiple systems and screens/p/li/ulspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:inherit"/pp style="text-align:inherit"/ph2span class="emphasis-3"bOur Culture/b/span/h2pspanOur work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (Iamp;D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities./spanbr /br /spanThis reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices./spanbr /br /spanBy further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy./span/pp/pp style="text-align:left"spanGE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization./span/pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanp style="text-align:left"spanspanspanspanGE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law./span/span/span/span/p/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:left"ispanIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail spanspan class="WIO0"to ask.recruiting#64;geappliances.com/span/span/span/i/p
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