Customer Service Manager (CSM) - Northeast Nuclear

About the position Responsibilities • Establish yourself as a single point of contact by demonstrating personal ownership and accountability. • Coach, drive and lead lean behaviors, principles, and tools across operational or functional area. • Drive cultural transformation resulting in step-change in operational business metrics. • Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and growth. • Establish and maintain multiple customer contacts to provide ongoing emergent and strategic support. • Work closely with the commercial and sales teams to contribute to proposal content. • Coordinate outage scope planning and successful execution. • Negotiate applicable contracts and concessions as they arise. • Oversee both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals. • Interface with and coordinate the efforts of various internal stakeholders. • Drive excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at customer sites. Requirements • Bachelor's Degree from an accredited University or College OR a High School Diploma / GED with a minimum of 6 years of experience in a customer facing role OR an associate's degree and a minimum of 4 years of experience in a customer facing role. • At least 3 additional years of experience in a customer facing role in the power generation industry. • Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US. • Ability to obtain and maintain unescorted access at a nuclear facility. Nice-to-haves • Bachelor's Degree in STEM (Science, Technology, Engineering, Math) preferred. • Field Engineer or comparable experience in turbine and generator maintenance and/or installation. • Knowledge & experience within the nuclear power environment / nuclear plant operations. • Knowledge of steam turbine and generator design, operations, and maintenance. • Strong background with Contracts and Service Agreements. • Strong quality background with Lean and/or Black Belt certification. Benefits • Relocation Assistance Provided: Yes • 15% performance bonus eligibility. • Competitive compensation. Apply tot his job Apply To this Job