Customer Service Representive - CCC Eastern/ CentralTime Zones

About the position Responsibilities • Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues. • Recommends appropriate solutions. • Refers complex or reoccurring issues. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Demonstrates commitment to quality through customer and service partner interactions. • Documents customer interactions and completes service requests to minimize customer effort or additional action. Requirements • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. • Ability to leverage information in creating customized customer solutions. • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Nice-to-haves • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support Apply tot his job Apply To this Job