Senior Manager, Clinical Health Services – MLTSS

Description: Accountable for the day-to-day management of care management teams for appropriate implementation and adherence with established practices, policies, and procedures.Participates in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills.Develops, initiates, monitors, and communicates performance expectations.Assesses and identifies departmental needs and collaborates with others to implement action plans that support the development of high performing teams.Supports the management of complex physical and behavioral health cases by being clinically and culturally competent with appropriate training and experience.Utilizes critical thinking and sound judgment to make informed decisions in complex and high pressure situations.Conducts regular leadership meetings with a focus on operational and regulatory compliance, while creating a space that promotes autonomy, accountability, and professional growth.Champions a leadership approach rooted in empowerment, fostering a culture where team members are encouraged to take initiative and contribute to innovative solutions.Provides clear, strategic direction to a multidisciplinary team of leaders and care management staff Guides the team in aligning their efforts with organizational goals, ensuring both individual and collective success.Identifies and escalates quality of care issues through established channels.Conducts all administrative duties in accordance with established standards for supporting and managing a team.Identifies opportunities to implement best practice approaches and introduce innovations to better improve outcomes.Ability to communicate in a highly effective manner with internal and external constituents in both written and oral format.Accountable for meeting the clinical operational and quality objectives of the contract.Consistently demonstrates the ability to serve as a model change agent and lead change efforts.Accountable for maintaining compliance with policies and procedures and implements them at the employee level.Ability to evaluate and interpret data, identify areas of improvement, and focuses on interventions to improve outcomes. Requirements: Active unrestricted State License in applicable functional area. (e.g. RN , LPC, LCSW).5+ years in clinical area of expertise2+ years experience managing direct reports3+ years care management experience including with a managed care organization3+ years of experience with personal computer, keyboard navigation, and MS Office Suite applicationsMust be willing to travel for state required meetings and trainings (up to 20% travel estimated) Benefits: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits Apply tot his job Apply To this Job