IT System Support Specialist

About the position Responsibilities • Provide support for CDS' bar-coding software (PC and Handheld) and hardware (scanners and label printers) for our network. • Provide end-user training for CDS' bar-coding software/hardware. • Manage implementations of various software systems. • Barcode Scanner/Printer Asset Management, including managing returns and shipments of scanners, tracking shipments, and updating scanner inventory system. • Help Senior Support Staff develop training guides and Learning Management System courses. • Assist end users with level I support tickets, including issues with Microsoft Office Suite and other varied client requests. • Install & Configure Virtual Private Network (VPN) software on external user's computers. • Configure communication/mobile devices (e.g., phones, iPads). • Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals. • Completion of daily reports and tasks. Requirements • Minimum of an AA degree in computer-related field. • Strong customer service skills. • Excellent communication skills; verbal, written and listening. • Excellent attention to detail. • Ability to take and apply constructive criticism. • Strong organizational skills to handle multiple streams of information. • Analytical and resourceful hands-on problem solver. • Experience using MS Office Products (Outlook, Word, Excel, PowerPoint). • Must work well in a team environment and also work on solo projects. • Must be available for occasional overtime or weekend hours. Nice-to-haves • Strong MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables. • Certification in one of the following areas: Microsoft, A+, Network +. • Experience Supporting Android Devices. Benefits • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Apply tot his job Apply To this Job