Senior Director, People & Culture

Description: • Leading and mentoring a high-performing HR Operations team that models our values in every interaction. • Fostering a culture of accountability, service excellence, and continuous learning within HR. • Designing and executing HR operational strategies that align with business goals and elevate team member experience. • Ensuring compliance with federal, state, and local requirements – including those specific to minors – while maintaining HR policies and procedures that support a positive work environment. • Streamlining payroll, benefits, and HRIS processes to deliver seamless, efficient service to every team member. • Establishing and maintaining HR metrics and analytics that drive data-informed decisions, improve workforce planning, and boost operational efficiency. • Ensuring the smooth execution of onboarding, training, and employee experience programs that enhance retention and workforce satisfaction – including managing the eNPS program and building a future rewards and recognition program. • Staying ahead of HR technology trends and implementing solutions that enhance operations and the team member experience. • Designing and executing a total rewards strategy that supports business goals, inspires performance, and reflects our commitment to serve big and give bigger. • Partnering on the design of compensation programs including base pay, variable pay, equity, and incentives, ensuring competitiveness and fairness. • Serving as the subject matter expert (SME) for LOA, Workers Comp, ADA, 401K, and Unemployment programs. • Stepping in when needed to resolve employee relations matters, coach leaders, and support performance management – always protecting culture and trust. Requirements: • Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree preferred. Equivalent professional experience considered, with HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) highly preferred. • 10+ years of experience in progressive HR roles, including at least 5 years in a senior leadership position overseeing HR Operations strategically. • Proven success leading HR functions across multi-unit or large-scale organizations, ideally in entertainment, retail, restaurants, or hospitality. • Expertise in HR operations including compliance, talent management, compensation, payroll, and organizational development. • Deep knowledge of labor laws, HR best practices, and HR technology systems (HRIS) Workday experience preferred. • Track record of building strategies that improve engagement and deliver business results. • A high level of integrity, professionalism, and discretion in handling confidential matters. • Exceptional leadership skills with the ability to guide teams, build trust, and foster collaboration. • Clear and compelling communicator who adapts messages to diverse audiences. • Analytical thinker that uses data to optimize HR processes and meet KPIs. • Skilled problem-solver able to address complex operational and compliance challenges. • Organized and adaptable leader able to thrive in fast-paced, growing environment, ensuring accuracy and compliance at every step. Benefits: • Competitive benefits package including medical, dental, and vision coverage • 401k plan with company matching • Eligibility for 401k is based on age and tenure requirements Apply tot his job Apply To this Job