Service Desk Technical Analyst I

Description: • Responsible for performance of tasks related to Geisinger IT hardware, infrastructure, access, application and software support. • Provides professional remote and customer-facing support. • Makes decisions based on independent judgment to resolve complex technical problems. • Develops a strong understanding of the EHR (Electronic Health Record) and all Geisinger technology and applications. • Accurately documents interactions, incidents, and requests. Requirements: • High School Diploma or Equivalent (GED)- (Required) • Minimum of 2 years-Relevant experience* (Required) • IT knowledge, education preferred • Demonstrated Customer Service, Call Center experience preferred • Communication, Customer Service, HR Policies, Standards And Procedures, Interpersonal Communication, IT Environment, Problem Management, Technical Troubleshooting. Benefits: • We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. • We encourage an atmosphere of collaboration, cooperation and collegiality. Apply tot his job Apply To this Job