Onboarding Coordinator

About OnPay OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. Over the last year, our headcount has increased by 100%. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com We do not accept in-person applications, please apply using our careers site. Job Summary Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity of an Onboarding Coordinator involves reaching out to newly enrolled clients to assist them in successfully running their initial payroll(s) in OnPay. We support the client by providing valuable payroll expertise and ensuring their account is set up accurately and efficiently. We fully understand that our client's success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients. Role Responsibilities: • Manage a pipeline of new client enrollments to facilitate a successful onboarding process and account setup • Be an expert in OnPay’s product and a full suite of service offerings • Provide payroll expertise, assisting the client with any questions regarding tax setup, earning/deduction setup, 401(k)/accrual policy setup, and the transfer of all historical worker and payroll data • Coordinate input from various teams and departments, and communicate these updates in a timely and effective manner to clients • Address all questions or concerns throughout the onboarding process with a sense of urgency and professionalism • Coordinate training and consultation with outside teams as needed • Communicate with prospective clients via a combination of phone, chat, and email Traits and Skills We Seek: • Payroll expertise • Superior interpersonal skills with the ability to work with various types of clients • Must be coachable while showing attentiveness, flexibility, patience, and empathy • Excellent written and verbal communication • Ability to work in a fast-paced environment and manage multiple tasks simultaneously, with a sense of urgency • Detail-oriented and very organized • Problem solver that enjoys helping others • Self-starter and highly motivated to make a meaningful impact at a fast-growing, exciting company Education and Experience: • 2+ years of payroll experience, preferably in a client-facing onboarding or inside sales role • Must be knowledgeable in payroll taxes, earnings/deductions, and payroll reporting • Payroll processing experience is a plus! • College experience (degree strongly preferred) Perks: • A casual team-oriented environment with a solid work/life balance and flexible work options • Competitive pay, including bonuses and stock options • A comprehensive benefits package which includes four weeks of paid time off plus paid holidays, Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) plan plus a company match • On-site training at our Ponce City Market HQ • Stocked kitchen with a variety of snacks and drinks • Ponce City Market employee discounts & more! The pay rate for the role is $28.84-$31.25 in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email [email protected] OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws. Apply tot his job Apply To this Job