Chat Customer Service Associate

Hausmann is an innovative, relationship-driven commercial construction firm with high-quality projects across all market types. Operating in eight states with six corporate offices, we specialize in construction management, design build, and general contracting services—with the added advantage of self-perform capabilities. What started as a small local company has grown into one of the region's most trusted builders, nationally recognized on the ENR Top 400 Contractors list. We are seeking a motivated and dynamic Chat Customer Service Associate to join our customer service team. In this role, you will be responsible for providing outstanding support through our chat platform, assisting customers with inquiries, resolving issues, and ensuring a positive experience. Your ability to communicate clearly and effectively will be key to fostering customer satisfaction and loyalty. Responsibilities: • Respond promptly to customer inquiries received via chat, ensuring high-quality service and support. • Resolve customer issues and complaints efficiently while maintaining a positive attitude. • Provide product information, troubleshooting assistance, and guidance on usage and features. • Document customer interactions and solutions in our CRM system for future reference. • Collaborate with team members and other departments to escalate issues and enhance the customer experience. • Stay updated on product knowledge, company policies, and industry trends to effectively assist customers. • Maintain a high level of professionalism and empathy in all customer interactions. • Meet and exceed performance metrics, including response time, customer satisfaction scores, and resolution rates. Qualifications: • High school diploma or equivalent; a degree in a related field is a plus. • Proven experience in customer service, preferably in a chat or online support environment. • Excellent written communication skills with a strong command of grammar and spelling. • Proficient in using chat software, CRM systems, and other customer service tools. • Ability to multitask and manage time effectively in a fast-paced environment. • Strong problem-solving skills and the ability to think critically under pressure. • A positive attitude and a genuine desire to help others. • Availability to work flexible hours, including evenings and weekends as needed. The pay range for this role is: 30 - 35 USD per hour(Remote (Biloxi, Mississippi, US)) Apply tot his job Apply To this Job